Support

Need a hand with Lyna? We are here to help. Browse the common questions below, and if you still need us, reach out any time — we read every message.

Contact us

Email main_admin@lyna.beauty and our team will get back to you, usually within one to two business days. To help us respond faster, please include:

• The device and app version you are using (for example, iPhone, Lyna 1.0);
• A short description of what you were trying to do;
• A screenshot, if it helps show the issue.

Common questions

How do I get started with Lyna?

Download Lyna on iPhone and open the app. You can start right away in guest mode, with your records kept on your device, or create an account to enable cloud sync and access from other devices.

Which devices does Lyna work on?

Lyna is on iPhone today. Android and the web app are on the way. Join the waitlist and we will let you know the moment they land. Your records stay in sync across every device you use.

Are my clients’ photos and details private?

Yes. Your records are yours. Photos and notes are stored securely and are only visible to you and any studio members you choose to invite. You can also keep everything on your device with cloud sync turned off.

Does Lyna work offline during an appointment?

Yes. Your records live on your device, so they open instantly even with no signal. Any changes sync automatically once you are back online.

How do I recover my account or reset access?

Sign in with the same Apple or Google account you used to set up Lyna, and your synced records come back automatically. If you are still having trouble, email us and we will help.

How do I delete my account and data?

You can delete your account and all of its records from inside the app at any time. Once deleted, your data is removed from our active systems. See our Privacy Policy for details.

Privacy and your data

For details on how we handle your information and your clients’ records, see our Privacy Policy. For the terms that govern your use of Lyna, see our Terms of Service.

Report a problem or request a feature

Found a bug or have an idea that would make Lyna better for your work? We would love to hear it. Email main_admin@lyna.beauty with the details and we will take a look.